Ripper Productions respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Ripper Productions collects, uses, stores and discloses personal information when you visit our website, contact us, engage our services, interact with our advertising or communicate with us through platforms such as Facebook and Instagram.

1. Who we are

Ripper Productions is a video production, photography, content marketing and lead-generation business based in Perth, Western Australia.

For privacy enquiries, contact us at:

Email: morgan@ripperproductions.com.au Website: www.ripperproductions.com.au

2. Information we may collect

Depending on how you interact with us, we may collect:

•your name;

•business name and role;

•email address, phone number and business address;

•details about your enquiry, project, budget, services or booking requirements;

•communications you send us by email, website form, phone, Facebook, Instagram or another messaging channel;

•information you choose to provide through our Meta lead forms, advertisements or direct messages;

•booking, quote, invoice and service-delivery information;

•website-use information, such as device, browser, IP address and pages viewed; and

•marketing preferences and consent choices.

We only collect sensitive information where it is reasonably necessary for our services and where permitted by law.

3. How we collect information

We may collect information directly from you when you:

•submit a website contact or booking form;

•request a quote, consultation or service;

•contact us by phone, email, social media or direct message;

•interact with our Meta advertising, lead forms or content;

•become a client, supplier or contractor; or

•use our website.

We may also receive information from service providers that help us operate our website, advertising, customer relationship management, scheduling, communications or payment processes.

4. How we use information

We may use personal information to:

•respond to enquiries and provide quotes, consultations and services;

•plan, deliver and manage video, photography, content and marketing projects;

•arrange bookings and communicate project updates;

•manage client relationships, administration, billing and record keeping;

•improve our website, offers, content and customer experience;

•measure and improve advertising and marketing performance;

•send relevant marketing communications where permitted by law; and

•comply with legal, regulatory and contractual obligations.

You can opt out of marketing communications at any time by using the unsubscribe link provided, replying to the message where applicable, or emailing us at morgan@ripperproductions.com.au.

5. Meta, Facebook and Instagram advertising

Ripper Productions may use Meta business tools, including Facebook and Instagram advertising, lead forms and messaging features, to promote our services and respond to enquiries.

If you interact with one of our Meta advertisements, submit a lead form or send us a message through Facebook or Instagram, we may receive the information that you choose to provide. We use that information to respond to your enquiry, discuss relevant services and, where permitted, follow up about Ripper Productions.

Ripper Productions also uses an internal business tool called Ads Custom Dashboard App to manage advertising activity for business assets it owns or is authorised to manage. This tool is not a public consumer app. It is used to manage campaign information and does not sell personal information.

Meta’s handling of information is governed by Meta’s own privacy policies and terms. You can review Meta’s Privacy Policy at facebook.com/privacy/policy.

6. Cookies and similar technology

Our website and service providers may use cookies or similar technology to help our website function, understand website activity, remember preferences and measure advertising performance.

You can adjust your browser settings to manage cookies. Please note that disabling cookies may affect some website functions.

7. Disclosure of information

We may disclose personal information to trusted service providers where necessary to operate our business and deliver services. This may include providers of website hosting, email, customer relationship management, scheduling, accounting, payment processing, cloud storage, analytics, advertising and communications tools.

We may also disclose information where required or authorised by law, to protect our legal rights, or with your consent.

We do not sell personal information.

8. Overseas disclosure

Some service providers we use may store or process information outside Australia, including in the United States or other countries where their systems operate. Where this occurs, we take reasonable steps to use reputable providers and protect information in line with applicable privacy requirements.

9. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, to provide services, resolve disputes, maintain business records, or comply with legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.

10. Access, correction and complaints

You may request access to, or correction of, personal information we hold about you. You may also make a privacy complaint.

Please email morgan@ripperproductions.com.au with the subject line Privacy Request and include enough detail for us to identify your information and respond.

We will respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on this page and marked with its last updated date.